The online discussion on the Poynton Forum – was started by Poytonman62 posting
“I thought we were making real progress as a community with the opening of Waitrose in 2012. However with the opening of Aldi I feel as though we are taking a step back into the lower class.”
Aldi and Waitrose are at very different ends of the grocery retail market – but both have a similar market share (around 5%). And both are growing at the expense of The Big 4 (Tesco, Asda, Sainsbury’s and Morrisons) because, love them or hate them, they have a clear offer. Aldi is cheap and Waitrose is posh.
In contrast, The Big 4 have created confusion around their brands – is Asda cheaper than Sainsbury’s? Are Tesco Finest dishes finer than Morrison’s Signature dishes? Consumers aren’t stupid – we know these items are often made by the same manufacturers and just packaged differently. Likewise we know some ‘deals’ do not always represent better value. For example, Sainsbury’s are dropping ‘buy two get one free’ offers because they are not saving people money – instead, these offers are just encouraging customers to buy more than they need.
Opinion as to whether Aldi is a good or a bad addition to the village of Poynton is clearly firmly divided with one online forum user (Anotherwhingerlikeu) saying “It has the feel of an indoor market area with a car boot sale in the middle”. But markets and boot sales are well known for bargains, and another user (Belvoir) pointed out that Aldi is great for low prices – and cited caviar face cream – normally costing over £100, being available in Aldi for only £6.99.
Towns and their collective offer of shops are there for everyone – and one man’s tat is another man’s treasure. Retailers compete by offering a bundle of products, prices and service that appeal to particular customer segments. There is a lot of talk about customer loyalty in retailing – but loyalty can mean being loyal to brands (and shopping at different outlets), being loyal to outlets (and buying own brands) or being loyal to the idea of saving money (and buying bargains wherever they appear).
When discounters like Aldi entered the UK market they were just expected to appeal to people who had less money to spend, but 20% of Aldi’s customers are AB or middle class. And this figure is rising. Liking a bargain – or not feeling you are being ripped off – is not just the prerogative of poorer shoppers.
The last few years have been characterised by low consumer confidence. People obviously feel they should tighten their belts when there is talk of unemployment, or bad times ahead – but do you really have to do without Serrano ham when it is 1/10th of the price you are used to paying for it? Aldi and other discounters allow consumers to have their cake (or even posh gateaux) and eat it, literally.
Many of the posts on the Poynton Forum are not just about Aldi. They are more general comments about parking and also the impact the opening of another supermarket will have on local shops.
At the Institute of Place Management at Manchester Metropolitan University we have just completed a nationwide project, funded by the Economic and Social Research Council, that investigated all the factors that influenced high street performance (High Street UK2020), in particular footfall – or how many people shop in an area. The convenience of a centre was the 5th most important factor out of the 201 that we found. In other words how convenient is a centre to reach and get around once you are there is a very important predictor of its performance.
The Aldi development is not as convenient and well connected to the rest of Poynton as some of the other supermarkets (Waitrose, Asda and Coop). The Aldi is over the 500m distance of the typical linked trip. That’s when you go to a centre for one purpose, like a top-up shop (milk, toilet paper etc) and then also visit other stores or services, like stopping for a coffee, popping to the bank or doing other shopping like buying cakes at the bakery or picking up a birthday card.
So Aldi is unlikely to strengthen the collective offer of the village. Putting it simply, people driving to Aldi and parking are unlikely to shop in rest of Poynton. In fact, the walk from Aldi to Waitrose, the strongest anchor at the end of Park Lane, is well over half a mile.
Of course when Aldi and Lidl entered the UK, market analysts thought that there would be no cross-shopping between the discounters and high end stores like Waitrose. But that’s not the case. Consumers are far more willing to buy from a variety of stores. Some of that is due to the amount of in-town competition and provision. After the government of the day cracked down on the development of out of town shopping – The Big 4 grocery stores moved into town and edge of town centres because it was the only space they were allowed to expand into.
All of a sudden customers had a realistic choice to driving to an out of town location and doing a weekly shop. And that’s often been good news for the smaller traditional stores that tend to be located on high streets like Poynton. Supermarkets bring footfall.
As a village Poynton is very fortunate – as according to Which they have both of the UK’s best supermarkets, Aldi and Waitrose. Whether you think Aldi is good news or bad news is a matter of personal opinion and, of course, where you shop is up to you. As an academic who has been studying town centre change for nearly 20 years I am pleased to see there is such a strong local grocery retail offer in Poynton. Which is accessible to both car drivers and pedestrians.
If you want to hear the full BBC Radio Manchester story click here.
If you want to see how the Daily Mail covered the story click here.
This blog post was originally published in Prof. Cathy Parker’s blog.