The 39 steps – to understanding High Street performance – Part 2

Infographic-website_900x900by Prof Cathy Parker

In last week’s blog post I mentioned the 39 research questions of our new Innovate project. Here is some more detailed information about them:

RQ1: Are the distinct town types (comparison, specialty, convenience/community) recognisable in a bigger data set?

Preliminary research strongly indicates the existence of distinct footfall signatures. But these were originally identified in our pilot data set of 50 towns, using footfall data that ended in 2014.  Now we have more towns and data spanning 2006-2016 can we find additional evidence of the town types we originally identified? If so we will conclude the typology is robust – in other words it is generalisable to a bigger sample. Continue reading “The 39 steps – to understanding High Street performance – Part 2”

The 39 steps – to understanding High Street performance – Part 1

Infographic-website_900x900This month our new Innovate project started. The project will bring big data to town and city centre decision makers, enabling them to optimise footfall whilst also improving the experience of centre users. The first stage of the project (running from now until Spring 2017) is very research focused.  Because we have over 9 years of hourly footfall data, courtesy of the project lead Springboard, the research team at the Institute of Place Management (Manchester Metropolitan University) and the University of Cardiff can really start to work out how and why town and city centres perform as they do.  Our findings will then be incorporated into a place management information system and a serious of dashboard products, built by our technology partners MyKnowledgeMap.

These new products will support decision making in towns and cities, by making important data more readily available and more easily accessible to the wide range of stakeholders who need to collaborate to build strong centres. Continue reading “The 39 steps – to understanding High Street performance – Part 1”

Footfall signatures research wins best paper prize

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Nikos Ntounis shows off our best paper prize at this year’s AM conference

by Prof Cathy Parker

Our new £1m Innovate high street and retail project may have just started, but the research underpinning our successful bid for the£1m ‘bringing big data to small users’ project has been awarded a ‘best in track’ prize for retail at this year’s Academy of Marketing Conference, held at Newcastle Business School.

The research identified new footfall signatures and town types the team had found in their preliminary analysis of footfall data, provided by Springboard, who are leading the new project.  The findings were presented in a competitive paper “Radical Marketing and the UK High Street: Towards a New Typology of Towns” authored by Cathy Parker, Nikos Ntounis, Simon Quin and Ed Dargan. Continue reading “Footfall signatures research wins best paper prize”

Improving the customer experience in retail: Bringing big data to small users

Infographic-website_900x900IPM is part of a new £1m consortium, co-funded by Innovate UK, the UK’s innovation agency, which will improve the customer experience on the UK High Street.

The project, led by retail intelligence specialists (Springboard), is a partnership between IPM and retail and IS researchers (Manchester Metropolitan University), big data and computing experts (Cardiff University), technology designers and usability experts (MyKnowledgeMap), retail property owners/managers (BCSC, New River Retail and National Association of British Market Authorities), retailers and pop-up (National Market Traders Federation and PinPointer), High Streets (Ayr, Ballymena, Bristol, Congleton, Holmfirth, Morley and Wrexham) and policy experts (Association of Town and City Management). Continue reading “Improving the customer experience in retail: Bringing big data to small users”

Can bad data be good data? Reflections upon the Consumer Data Research Council Partner Forum

Image from https://www.cdrc.ac.uk/wp-content/uploads/2015/04/sustainability121714.jpg
Image from https://www.cdrc.ac.uk/wp-content/uploads/2015/04/sustainability121714.jpg

by Ed Dargan*

The Consumer Data Research Council (CDRC) (established by the ESRC) held the CDRC Data Partner Forum on the 6th May at the Saïd Business School, University of Oxford. The key aim of the CDRC is to help organisations maximise the potential of innovation by opening up their data to trusted researchers so that they can provide solutions that drive economic growth and improve our society. During the day, the presentations were based around three themes of missing data, data sources and research design. Continue reading “Can bad data be good data? Reflections upon the Consumer Data Research Council Partner Forum”

Help us improve place management data and decision making for you. New MMUBS research study needs your expertise

Decision-making

How is data informing town-centre decisions?

[If you are interested in taking part in this research then please email Dr Costas Theodoridis for more details.]

Everyday, place managers make numerous decisions of micro and macro level importance. From deciding the optimum time for street cleaning to developing local economic strategy, the job of ensuring a town centre thrives in such a complex environment is a very complicated one.

In a new study, funded by Manchester Metropolitan University and supported by the Institute of Place Management, Dr Costas Theodoridisand Dr Oliver Kayas aim to understand how place managers make decisions by exploring the process and the content of their decision-making. They will explore what data place managers use to inform their decisions and how they transform that data into knowledge that can become intellectual capital for their town centres. In doing so, they will also investigate the analytical skills place managers possess and identify any areas that need supporting, across the sector as a whole.

Finally, the study will identify opportunities for partnership and collaboration between place managers (as data end-users), industry and public sector (as data providers).

Absolute confidentiality is guaranteed – but your participation will help improve town-centre decision making and ensure more evidence is available to support you in the future.


If you are interested in taking part in this research then please email Dr Costas Theodoridis for more details.

 

What different town types are emerging in the multi-channel era?

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By Ian Muttoo – originally posted to Flickr as Alone / TogetherUploaded using F2ComButton, CC BY-SA 2.0, https://commons.wikimedia.org/w/index.php?curid=8808073

by Prof Cathy Parker*

Our ‘Bringing Big Data to Small Users‘ project is funded by Innovate UK, the UK Goverment’s innovation agency,to improve the customer experience of town centres and traditional retail areas, such as high streets and markets. The project will do this by bringing new research and insight directly to key stakeholders in locations – such as retailers and other businesses, property owners, local councils and place managers. The project is led by retail data specialists Springboard, who are the sector leaders in collecting footfall data in retail and other locations.

Continue reading “What different town types are emerging in the multi-channel era?”